Shipping & Delivery Policy

Service area

Eligible products can be shipped to deliverable addresses in the United States, Canada, Mexico, supported European countries, and Australia. Availability, shipping cost, service level, and delivery method depend on the product, inventory location, destination, carrier, and local restrictions. Some remote regions, islands, P.O. boxes, military addresses, or restricted-access locations may be unavailable for large items. Contact support@harroee.com before purchase if checkout does not provide a shipping option for your destination.

Processing and delivery estimates

Orders are reviewed for payment, inventory, address accuracy, and delivery restrictions before fulfillment. Many in-stock items are prepared for shipment within 1–5 business days. Transit time begins after the carrier receives the order. Dates shown on a product page, at checkout, or in an order message are estimates and are not guaranteed. Weather, peak periods, remote locations, customs clearance, carrier capacity, and supplier delays can affect timing.

Parcel, freight, and international delivery

Smaller products may ship by parcel carrier. Large or heavy products may ship by freight, require a delivery appointment, and arrive curbside or at the first accessible dry area unless a different service is stated in writing. Assembly, installation, room-of-choice placement, permits, packaging removal, and old-item removal are not included unless expressly listed.

Customs, duties, and taxes

For cross-border orders, the customer is responsible for import duties, taxes, brokerage, customs charges, and local fees unless checkout or a written quotation expressly states that they are included. Customs authorities may request identity or tax information directly from the recipient. Refusal to pay required import charges may result in return, storage, disposal, or additional carrier costs.

Customer responsibilities

Provide an accurate country, postal code, street address, email address, telephone number, and any access restrictions. Before ordering, confirm gate, driveway, stair, elevator, doorway, turning, and installation-space measurements. Additional carrier charges caused by an incorrect address, missed appointment, inaccessible location, storage, re-delivery, or refused non-damaged shipment may be charged or deducted from a refund where allowed by law.

Inspection and damage

Inspect cartons and products promptly. Note visible damage on the carrier receipt before signing when possible. Keep all packaging and contact us through the Contact page within 48 hours of delivery with the order number and clear photographs of the carton, shipping label, damaged area, and complete product. Do not assemble, discard, alter, or return a damaged item until instructions are provided.

Multiple shipments and tracking

An order may arrive in separate cartons or from more than one location. Tracking information can update at different times. Title and risk of loss transfer as provided by applicable law; this does not limit valid claims for carrier damage or non-delivery.

Merchant: Grayspire LLC
Mailing address: 1155 Kelly Johnson Blvd, Suite 111, Colorado Springs, CO 80920