Returns & Refunds Policy

Requesting a return

Contact us before sending any product back. A return authorization and the correct return location are required. Merchandise sent without authorization, sent to the company mailing address, or sent collect may be refused.

Eligible change-of-mind returns

Unless a product page states a different period, a return request for an eligible item must be submitted within 30 days after delivery. The item must be unused, unassembled, uninstalled, complete, and in resalable condition with original cartons, inserts, hardware, manuals, and accessories. Approval depends on the product condition and return location.

Return costs

For an approved change-of-mind return, the customer is responsible for return shipping and may be responsible for original outbound freight and non-recoverable carrier charges where permitted by law. Large-item freight can be costly. We will provide the approved return instructions and disclose known deductions before shipment. We do not charge an undisclosed restocking fee.

Items that generally cannot be returned

Custom or made-to-order products, final-sale or clearance products identified as such before purchase, opened hygienic goods, used or assembled items, altered products, missing-part returns, and products damaged after delivery are not eligible for change-of-mind return. This exclusion does not remove rights for a verified defect, shipping damage, wrong item, or rights that cannot be waived by law.

Damage, defects, wrong items, and missing parts

Contact us promptly with the order number and photographs. Depending on the verified issue, the available resolution may include troubleshooting, replacement parts, repair support, exchange, partial refund, or full refund. Keep the product and packaging until the claim is resolved.

Cancellations and refunds

Cancellation requests are not guaranteed after fulfillment begins. If an order has shipped, the approved return process applies. Approved refunds are sent to the original payment method after inspection or claim approval. Payment-provider posting times vary. Shipping and handling charges are refundable only when required by law or when the return results from our verified error.

Merchant: Grayspire LLC
Mailing address: 1155 Kelly Johnson Blvd, Suite 111, Colorado Springs, CO 80920